Inbox vs. Stream interaction pattern
A recent Tweet exchange with Alan got me thinking on (inter)action pattern in the collaborative software we use. On one hand we have the incumbent eMail: time tested, loved, loathed and under (so the hype) thread from the new kid on the block: activity streams (a.k.a. river of news), in various technological implementations (from propriety, RSS, ATOM, JSON to activitystrea.ms). I'll compare the two from the perspective of work, where you need to get things done ( pun intended). I will use email actions from Lotus Notes as example, available actions in your eMail software might vary. Similar I use IBM Connections 4 as stream example. Here you go:
It seems the interaction patterns for actions in the social space need to mature a bit. Interestingly e.g. Google reader has sorted the problem of read/unread for a stream of news (your RSS feeds) by tracking what entry you focus. Might that make sense for an activity stream (show unread only)?
Purpose | Social stream | |
---|---|---|
What's new? | Scan inbox, look for unread marks, switch to "unready only" mode | Scan stream, memorise where you left off |
Read details | Click on item (with preview pane) or open it | Click on item, then click "show all", "show more", click on right arrow (in Connections 4) |
See conversation | Click on triangle to expand or use show menu (when eMail open) | Click on item, then click "show all", "show more", click on right arrow (in Connections 4) |
Reply | Click reply (with too many options ) | Click comment |
Tag a reply | Send & File, Categorize | Use # in the reply |
Indicate that you concur/endorse an item | Send a reply | Click the like button |
Mark as read | Automatic when previewing or reading | n/a |
Associate with something | File in folder(s), categorize (yep, that's like tagging, but not shared with others and in Notes since 1.0) | Tag |
Information not relevant | Delete or remove from inbox (my favourite for "might be relevant some other time" since it still shows up in all documents and search) | n/a (in Activities there is tune out, or remove watching a specific tag) |
Read later | Keep unread, file in folder(s) | n/a |
Associate with a project or a customer | File in subfolder(s) of project/customer folder, use custom plug-in for meta data | tagging is flat only, harder to find later |
Followup action needed | Flag for followup, copy into task | n/a (the sharebox might remedy that in future) |
Add to personal/team knowledge collection | Copy into journal or discussion db (there's a plug-in for that) | n/a, but you can use the Evernote browser plug-in |
Scheduled action needed | Copy into new calendar entry | n/a |
Let other people know | Forward | Reshare with @Name in the message |
Look at specific information like a project, product, customer | Open that folder, look at the categorized view, fulltext search | Browse for the tag, fulltext search |
Suggest filing/tagging destination | Use the SwiftFile plug-in | Look at other people's tags for the item |
Suggest what else is interesting | n/a | Social analytics |
Posted by Stephan H Wissel on 13 December 2012 | Comments (6) | categories: SocialBusiness Software